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National Fitness Financial Systems Complaint - Do not join any gym that uses National Fitness - National Fitness Customer Service and billing
National Fitness Financial Systems Complaint

National Fitness Financial Systems Complaint

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Do not join any gym that uses National Fitness - National Fitness Customer Service and billing


I signed up for a membership at Just Fitness in Sandy Springs, GA in January under special terms. Since then, I have been getting charged 19.99 multiple times each month. Just Fitness told me they could not address the problem and that I had to deal with National Fitness, they're billing agency directly. National Fitness was extremely unapologetic, and it has now taken over three months to get this straightened out. It turns out that three accounts were opened in my name, two of which did not even have my signature on them. Each time I called National Fitness, I had to speak to a new person and re-explain the entire drawn out situation, getting a new answer each time. It has cost me over 10 hours of phone calls and over $20 in shipping costs (because their fax machine is never free). I am still getting phone calls saying that I owe them a debt, when in fact they came up short on the refund they owed me.

Do yourselves a favor and look into the billing company that your gym uses before joining. I will never join a gym again because of this experience.


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